Shipping Policy

At Alwanova, we aim to deliver your order as quickly and smoothly as possible.

Shipping Destinations

We currently ship to the following countries:

United Kingdom
Ireland
Germany
United States

⏱️ Order Processing & Delivery Times

Orders are processed within 1–2 business days
Estimated delivery times:
- UK, Ireland & Germany: 3–5 business days
- United States: 3–5 business days

Please note that delivery times are estimates and may vary due to courier delays, customs clearance, or local holidays.

📦 Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your delivery every step of the way.

🌐 Customs & Import Fees

Alwanova is not responsible for any customs duties, taxes, or import fees that may be applied by your country’s authorities.

🚨 Delays or Lost Packages

If your order is delayed or appears to be lost, please contact us at contact@alwanova.shop, and we’ll be happy to assist you.

📍 Shipping Address Accuracy

Please ensure that your shipping address is entered correctly at checkout.
Once an order has been processed, we are unable to make changes to the delivery address.